Fintech
Product leadership for a fintech
The challenge
A fast-growing fintech services provider was managing a broad and expanding product portfolio following a period of rapid growth.
This led to:
- Limited visibility of product priorities, roadmaps and success measures.
- Longer than intended go-to-market cycles.
- A mobile payments product that had lost momentum.
- Inconsistent alignment across teams and evolving product ownership.
Gear Train was contracted to provide a Fractional interim CTO role to lead this and the Infrastructure, DevOps and Security project.
The Execution
How we solved it
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Created a clear single product roadmapTo align commercial, technology and operations teams.
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Built a high-performance product ownership teamWith revised job descriptions and KPIs, a new product owner framework, and a development path for existing staff. We introduced a weekly gratitude practice that improved transparency and team morale.
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Reorganised product deliveryBy introducing a structured model across six product areas.
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Introduced new product processes and toolsWe set up Jira for prioritisation, backlog management and reporting.
The Results
Outcomes
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Delivered a payments mobile wallet MVP in two months
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Launched a pilot to 20,000+ users and gained 10,000+ after rollout
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Restored progress on the stalled payment products.
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Faster release delivery with a new ownership model
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Improved visibility, ownership and delivery consistency across teams
“Andrada was, hands down, the best Product Manager I have ever worked with, no dallying, straight to the point.”